Pure Casino Terms of Use

Clear rules make play smoother in Canada. Here are the essentials first, followed by how each step works in practice.

Before you create an account, add funds in CAD, or request a withdrawal in CAD, take a moment to review the basics. Knowing the process early helps prevent delays later.

Account Eligibility & Setup

Access begins with eligibility and accurate account details. Every player must confirm age, identity, and residence to meet Canada requirements.

Each person or household may keep only one profile. If information is false or misleading, the account may be suspended and winnings may be voided.

Checks we perform

• Age confirmation before any meaningful account activity continues.
• Identity and address details that match your profile information.
• Ownership of the payment method used for deposits and withdrawals.
• Account activity patterns that may indicate misuse or shared access.

Deposits & Withdrawals in CAD

Deposits and withdrawals depend on the method you choose. Minimums and maximums can vary by provider, and your dashboard shows the limits for the selected option.

Withdrawals follow a consistency rule: funds are sent using the same method used for the deposit. This keeps transactions aligned with Canada financial compliance expectations.

Withdrawal steps

1. Open your wallet and choose an available payment method.
2. Enter your amount in CAD, staying within the displayed minimum and maximum.
3. Wait for the review stage; it typically lasts up to 72 hours.
4. After approval, processing follows the provider schedule, such as up to five business days for bank transfers.

Unverified accounts cannot receive payouts until verification is complete. To minimize interruptions, upload documents early and keep account details consistent.

To reduce fraud risk, withdrawals can only be sent to accounts in your own name. Third-party destinations are blocked, and open wagering must be completed before cashout.

Verification Requirements

Verification is required before you can add funds to your CAD balance or request a withdrawal. This step applies to all Canadian residents, regardless of deposit size.

We keep verification structured so you know what to prepare and what to expect. In most cases, confirmation is completed within 24 to 48 hours.

Documents to prepare

• Government-issued photo ID: a clear image of a passport, national ID card, or driver’s license, with name and birth date readable.
• Proof of address: a recent utility bill or official bank statement that is less than three months old.
• Payment method evidence: a screenshot or photo of the funding source, showing only the last four digits when relevant.

Verification steps

1. Go to the verification area in your profile after logging in.
2. Upload high-quality images into the correct fields.
3. Watch for the confirmation message or an email request for additional details.
4. If a file is rejected, replace it with a valid, unexpired document that matches your profile.

We store personal data in line with Canada law and data protection requirements. Keep your credentials private and never share documents with anyone else.

Bonuses & playthrough essentials

If you activate a bonus, wagering rules apply before you can withdraw associated winnings. If requirements are not met, both bonus funds and related winnings may be removed.

• Rollover is commonly between 20 and 50 times the original deposit or bonus.
• Slots usually count for 100% toward playthrough, while other games may count less.
• Maximum bet rules can apply, often between 5 and 10 dollars per bet.
• Time limits are typically between 7 and 30 days after activation.

Canadian Fair-Play & Safety Rules

Fair entertainment relies on firm boundaries. By using the platform, players agree not to cheat, coordinate play, or exploit technical issues.

Games run on audited algorithms, and outcomes cannot be changed or influenced. This protects the integrity of play and keeps results consistent.

Responsible play controls

Self-limitation tools are available directly in the interface. These options help you manage spending and time, and they may be updated to reflect Canada requirements.

• Deposit limits and spending caps set by day, week, or month.
• Loss and bet limits over a selected period.
• Session clocks with reminders about time spent logged in.
• Cooling-off periods and time-outs that can last from 24 hours to several weeks.
• Self-exclusion for a set term or permanently, as required by Canada law.

Once a responsible play setting is enabled, it takes effect immediately and stays active until the chosen term ends. Lowering a limit applies right away, while increases can require a cooling-off period and support confirmation.

Secure account access

Account security matters most when money in CAD is involved. Use strong passwords, avoid public Wi‑Fi for logins, and review sign-in history regularly.

• Use mixed-case letters, numbers, and symbols, avoiding easy-to-guess words.
• Change your password every 90 days and never share it, including with support staff.
• Enable 2FA when available for an extra sign-in step.
• Log out after each session, especially on shared devices.
• Avoid browser add-ons or third-party software that requests login access.

Support & dispute steps

Support is available 24/7 for questions about verification, bonuses, or transfers in CAD. If an issue cannot be resolved, escalation options remain available under Canada frameworks.

1. Record the issue with dates, reference numbers, account ID, and a clear description.
2. Contact support via the dashboard and attach relevant files where possible.
3. Complete identity validation before financial matters are reviewed.
4. If unresolved within 7 working days, request escalation to a supervisor or compliance.
5. When needed, request a reference number and submit a complaint to the appropriate Canada body.

Key options at a glance

For a smoother start, complete verification first and review your dashboard limits. Once your account is confirmed, deposits and withdrawals in CAD are typically straightforward.